Refund policy

At K&S Design Elements, we strive to ensure that you are completely satisfied with your metal art purchase. However, if for any reason you need to return your metal art, please review the following return policy:

1. Eligibility for Returns:

• Metal art items are eligible for return within 30 days of the delivery date.
• To be eligible for a return, the item must be unused, undamaged, and in its original condition and packaging.

2. Initiation of Return:

• To initiate a return, please contact our customer service team at info@ksdesignelements.com to obtain a return authorization (RA) number.
• Please clearly state the reason for the return and provide your order number or proof of purchase.

3. Return Shipping:

• Customers are responsible for the cost of return shipping, as each piece of art is custom made just for you.
• We recommend using a trackable shipping method and insuring the package, as we cannot be held responsible for items lost or damaged during return shipping.

4. Inspection and Refund:

• Once we receive the returned item, our team will inspect it to ensure that it meets the eligibility criteria mentioned above.
• If the return is approved, a refund will be processed to the original payment method within [insert number] business days.
• Refunds will be issued for the purchase price of the item, excluding any shipping charges and restocking fees (25%).

5. Exclusions:

• Customized or personalized metal art pieces are not eligible for return.

6. Contact Us:

• If you have any questions or concerns about our return policy, please don't hesitate to contact us at info@ksdesignelements.com.

Note: This return policy is subject to change without prior notice. Please refer to our website or contact customer service for the most up-to-date information.